Project Description

Investigation Results

The doctors will advise how to obtain the results of investigations at the time that they are ordered. If the doctor has told you to ring the surgery for results, please do so after 11 AM. The receptionists will be able to inform you of your results once the doctor has reviewed them and let you know whether you need to make an appointment to discuss them or any further plans.

You will need to make an appointment with your doctor following X-Rays and scans.

If you need further details of your results  you may need to make an appointment.

Book an Appointment

Pathology/Radiology results:

Your doctor will let you know how to obtain your results at the time they provide the request form to you. If they have asked you to phone the practice, please phone after 11 am. Reception can let you know the results have been seen by the doctor and what the best action to take for these results. Our reception staff do not have access to your clinical record and are unable to provide you with any details of the test result. If you wish to have further details (IE your cholesterol level) please make an appointment with your doctor.

Everyone’s health is unique and there are many reasons why your doctor has chosen how to action your results. If you are concerned in any way, please make an appointment to discuss this with your doctor.

Some actions that the doctor will take, once your results have been received are:

No action/normal – Reception staff can let you know the results have been received, seen by the doctor and the doctor has indicated everything is normal or as expected.
Non urgent recall
– staff will phone you to make an appointment, as this is a non-urgent appointment these will be made within 3 to 6 weeks.
Urgent recall – Staff will phone you to make an appointment within 7 days for the doctor to discuss these results with you.
Doctor to advise – the doctor would like to discuss the result with you. They may phone you to discuss these over the phone. If you phone the practice and need to speak to your doctor the staff will take a message as not to interrupt the current consultation. The doctor will call you back when they are available.

ENQUIRE HERE

Delivering traditional, high quality medical care for all age groups.

Delivering traditional, high quality medical care for all age groups.

SURGERY HOURS

General Surgery

  • MON – FRI: 8:30AM – 6:00PM
  • SAT: 8:30AM – 12:00 Noon
  • SUN/Public Holiday: Closed

Nurse

  • MON – WED: 9:00AM – 4:00PM

  • THU-FRI: 9:00AM – 5:00PM

After Hours

For after hours home visits, please contact:

The National Home Doctor Service on 13 74 25. They are available weeknights 7pm-6am, weekends from noon Saturday to 6.00am Monday and Public holidays from 7am-6am the following morning.

Appointments, requests for scripts and referrals, and medical advice cannot be provided via email. Please call the surgery (9527 4100) to make an appointment or REQUEST A CALL BACK.

Best Time To Call:

PATIENT FEEDBACK

We wish to thank all our patients who completed this survey. We have received the results from this independently analysed patient feedback survey.

Give Feedback